Store Intelligence · Field Auditing · Multi-Store Analytics

AI-Powered Operations Intelligence
for Local Commerce

EigenteamAI connects store recordings, cameras, POS data and SOPs into a single intelligence layer — so your HQ sees exactly what's happening in every store, every day, at scale.

No prep needed · 30-min demo · No sales pressure

Serving chains in
Restaurant Chains Tea & Coffee Convenience Stores Retail Chains Service Chains
100% Store audit coverage (vs 2% manual spot-check)
25%+ Service quality score uplift
40%+ SOP execution rate improvement
50%+ Field supervision cost reduction

Six AI Products Built for Chain Operations

From store knowledge to video intelligence — each product targets a specific chain-ops challenge, and they work even better together.

Knowledge · 门店知识助手

Eigen Sage

Turn your SOPs, training guides and brand standards into a conversational assistant every store staff member can query instantly — in any language.

  • Indexes SOPs, training manuals and brand guidelines into a unified knowledge base
  • Staff ask in natural language — get precise answers with source citations
  • New staff onboard faster; no manager needed for routine procedure questions
  • Works via WeChat Work, DingTalk, LINE or any existing store comms tool
Request Demo
Data · 多店经营洞察

Eigen Oracle

Ask any question about your stores in plain language — revenue trends, complaint patterns, top SKUs — and get instant answers from POS, delivery and membership data.

  • Connects POS, delivery platforms, membership systems and ERP in one place
  • Natural language queries — "Which store had the most delivery complaints last week?"
  • Cross-store benchmarking and anomaly alerts before problems escalate
  • Role-based access: HQ, regional managers and franchisees see their own slice
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Compliance · 加盟运营督察

Eigen Auditor

Automate franchise compliance inspections — food safety, fire safety, labor standards and SOP checklists — and generate supervisor reports in one click.

  • Digital inspection checklists covering food safety, hygiene, fire and labor compliance
  • AI scores each store's compliance health and flags high-risk items in real time
  • One-click supervisor reports with corrective action tasks pushed to store managers
  • Regulation updates auto-synced to inspection templates — always current
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Knowledge Governance · 总部知识治理

Eigen Curator

Keep your HQ knowledge base healthy. Automatically detect outdated SOPs, duplicate training content and conflicting brand guidelines before they reach your stores.

  • Tracks SOP versions across regions — flags outdated or conflicting documents
  • Knowledge quality scores with suggested updates pushed to content owners
  • Identifies training blind spots — recommends topics with high store query volume but no answers
  • Organization-wide knowledge health dashboard across all stores and regions
Request Demo

One Platform for Every Chain Operations Scenario

From store knowledge Q&A and audio intelligence to video compliance and multi-store analytics — EigenteamAI gives your HQ full visibility at scale.

Multi-Store AI Search

Search across all stores' SOPs, sales data, audit records and delivery reviews in one place — with role-based access for HQ, regional managers and franchisees.

Store Conversation Intelligence

AI listens to every customer interaction, scores SOP compliance and surfaces coaching opportunities — replacing manual mystery shoppers across your entire network.

Video Store Intelligence

Turn existing cameras into intelligence sensors — counting footfall, verifying grooming standards, detecting shelf gaps and mapping customer traffic patterns automatically.

SOP-Aware RAG

AI answers from your official SOPs and training docs — every response cites the source version so store staff always follow the latest HQ standards.

Permission & Multi-Tenant

Four-tier access control — HQ, regional managers, store managers and franchisees — each seeing only their authorized stores, data and reports.

Open API & POS Gateway

Native connectors for Toast, Square, Meituan, Ele.me, Haila and 60+ POS and delivery platforms — plus open Webhooks to embed AI into any existing system.

Three Steps to Full-Chain Operations Intelligence

Average go-live in 3 weeks. No data migration. Works alongside your existing POS and store systems.

01

Deploy Hardware & Connect Systems

Install Eigen Analyst recorders and Eigen Vision cameras in stores. Connect your POS, delivery platforms, membership systems and ERP via 60+ native connectors — zero workflow disruption.

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02

Build Your Multi-Store Operations Graph

EigenteamAI automatically indexes SOPs, audio transcripts, video events and operational data — building a unified intelligence layer that syncs in real time across every store.

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03

Operate at Scale with Field Agents

Store staff get instant SOP answers. Supervisors get automated audit reports. HQ tracks every store's performance, compliance and customer experience — without visiting a single location.

AI Built for Every Role in Your Chain

From store managers asking SOP questions to supervisors auditing 50 stores at once — EigenteamAI works in every chain operations context.

Give Every Store Manager a Data-Driven Co-pilot

  • Ask any operational question in plain language — sales trends, top complaints, delivery ratings
  • Real-time alerts when a store's metrics fall below benchmark
  • AI-generated daily store briefings sent automatically each morning
  • Works inside WeChat Work, DingTalk or any existing manager tool
Store managers spend 60% less time pulling reports manually
# store-operations
WL
Wang Lei (Store Manager) Today 09:05
What's our delivery complaint trend this week vs last week?
VA
EigenteamAI APP Today 09:05
Delivery complaints are up 18% vs last week. Top issue: cold food on arrival (43% of complaints). Peak complaint window: 12–13:00. Recommended action: review packaging SOP for lunch rush. Source: Meituan · Ele.me · Store #07 data
Meituan · Ele.me · Store Operations Dashboard

Audit Every Store Every Day — Without Sending a Single Supervisor

  • Eigen Analyst scores SOP compliance for every customer interaction automatically
  • Eigen Vision verifies grooming, shelf display and cleanliness via camera
  • Daily audit reports with evidence clips surfaced to regional supervisors
  • Corrective action tasks auto-assigned to store managers with deadlines
Audit coverage from 2% to 100% of all customer interactions
# field-audit
ZY
Zhang Yan (Regional Supervisor) Today 08:30
How many of my 12 stores failed SOP script compliance yesterday?
VA
EigenteamAI APP Today 08:30
4 of 12 stores scored below 75% SOP compliance. Lowest: Store #03 (58%) — missing upsell script in 14 of 23 interactions. Corrective tasks have been auto-assigned. Audio clips attached for review.
Eigen Analyst · Yesterday Audit · 12 Stores

Know Exactly Why Customers Are Unhappy — Before It Goes Viral

  • AI aggregates complaints from delivery platforms, reviews and in-store recordings
  • Clusters complaint themes automatically — no manual tagging needed
  • Links complaints back to specific interactions and identifies root causes
  • Weekly CX reports with trend analysis pushed to operations leadership
Customer complaints resolved 3× faster with root-cause evidence
# cx-intelligence
LX
Li Xin (Operations Director) Today 10:00
What are the top 3 customer complaint themes this week across all stores?
VA
EigenteamAI APP Today 10:00
Top 3 this week: ①Cold food on delivery (38%) — linked to lunch packaging gap. ②Long wait times (27%) — concentrated in stores #03, #07, #11. ③Missing items (19%) — peaks Friday evenings. All 3 have corrective SOPs ready to push.
Meituan · Dianping · Eigen Analyst · 47 stores

Get New Staff Serving Customers in Days, Not Weeks

  • New staff ask SOP questions via WeChat Work — instant answers with source citations
  • AI identifies training gaps from audit data and suggests targeted coaching
  • Onboarding guides, product knowledge and brand standards always up to date
  • Reduces manager time spent on repetitive onboarding questions by 40%
New staff ready for solo service in 3 days vs 2 weeks previously
# staff-training
XJ
Xiao Jia (New Staff, Day 2) Today 11:20
How many times should I shake the tea before serving? Is there a different standard for iced vs hot?
VA
EigenteamAI APP Today 11:20
Per Drink Preparation SOP v4.2: Iced tea — shake 12 times with wrist rotation. Hot tea — do not shake, stir gently 3 times. Always check the recipe card for premium ingredients. Updated March 2026.
Drink Preparation SOP v4.2 · March 2026

Give Franchisees Full Visibility Into Their Own Performance

  • Franchisees see their own store scores, audit results and complaint trends
  • HQ controls what each franchisee can see — strict data isolation
  • Monthly performance reports auto-generated and shared with franchisee owners
  • Franchisees compare their stores to network benchmarks without exposing competitor data
Franchisee satisfaction up 35% with transparent performance reporting
# franchise-portal
CW
Chen Wei (Franchisee Owner) Today 15:30
How are my 3 stores trending on audit scores this month vs last month?
VA
EigenteamAI APP Today 15:30
Your 3 stores averaged 82.4 this month vs 74.1 last month (+11%). Store #2 improved most (+19pts) after the upsell script coaching. Store #1 still lags on grooming compliance (68pts) — a training push has been queued for this week.
Eigen Analyst · Eigen Vision · April Audit Reports

Connects to Your Entire Store Tech Stack

Native connectors for China and global POS, delivery, membership, communication and ERP platforms — with permission sync out of the box.

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Real Chain Operators, Real Results

★★★★★

"We used to send supervisors to visit stores twice a month. Now Eigen Analyst audits every store every single day. Our SOP compliance rate went from 61% to 89% in 60 days."

L
Linda Chen VP of Operations, 200+ Store Restaurant Chain
★★★★★

"Eigen Vision showed us that 34% of customers who waited over 8 minutes never came back. We fixed the queue design in 2 stores and repeat visits jumped 22% in a month."

R
Rita Zhou Head of IT, Convenience Store Franchise Group

See Your Stores Through AI Eyes — Starting Now

No prep needed. 30-minute demo. We'll show you what your stores look like through Eigen Analyst and Eigen Vision.

Trusted by chain operators across Asia · eigenteam.ai